Reference

Your Rights and Our Rules at 002win

Access to 002win depends on your local law and eligible regions — we want you to know exactly where you stand before you open an account.

Jurisdiction-Dependent AccessAccount Eligibility RulesPayment Terms: bKash, Nagad, RocketDispute Resolution PathData Retention Policy
002win Your Rights and Our Rules at 002win
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request a change to your account data, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within 5 business days.

Team online

Live Chat

Start a live chat session from any page on 002win to raise an account or terms query directly with our support team.

Email Support

Send formal legal requests or dispute notices to our support email address, found in the Contact section of your account dashboard.

Account Dashboard

Log in to your account, go to Settings, and use the Help & Legal tab to submit a written request or access your data history.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We collect only the information needed to operate your account — your registered mobile number, payment wallet identifiers (bKash, Nagad, or Rocket), and transaction history. We do not sell your data to third parties. You can request a copy of your account data or ask us to delete it by contacting support through your dashboard.

Data Retention

We keep account and transaction records for as long as required by applicable financial regulations. You may request deletion of non-essential data at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support.

Data Requests

To access, correct, or remove your personal data, submit a written request via the Help & Legal tab in your account dashboard. We respond within 5 business days.

Common Legal Questions from Our Users

These are the questions we get most often about account eligibility, data rights, and how our terms work in practice.

Access depends on your local law and eligible region. We recommend checking whether online gaming is permitted in your area before opening an account on 002win.

Breaches such as operating multiple accounts or sharing credentials may result in account suspension. We will notify you via your registered mobile number or email before taking action where possible.

Contact support via live chat or email within 30 days of the transaction. Have your bKash or Nagad transaction reference ready — our team will review and respond within 5 business days.

Yes. Log in, go to Settings, and use the Help & Legal tab to submit a data access request. We will provide your account and transaction records within 5 business days.

We post updates at 002win/legal/ and may notify you by email or SMS. Continuing to use the platform after a change means you have accepted the updated terms.

You must meet the minimum legal age for online gaming in your eligible region. We verify age during the account registration and identity check process before any withdrawal is processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.