Reference

Terms and Conditions for Using 002win

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the regions where our services are available — read through before you deposit or place any wager.

Account holders onlybKash, Nagad, Rocket deposits coveredApplies to all eligible regionsSubject to local law
002win Terms and Conditions for Using 002win
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. Response times vary by channel, so choose the one that suits your situation.

Team online

Live Chat

Open the chat window from your account dashboard. This is the quickest path for questions about account status, payment holds, or term clarifications during active hours.

Email Support

Send a detailed message to our support address for written records of your query. Useful when you need a documented response about a specific clause or account decision.

Help Centre

Our help centre carries plain-language summaries of key term sections, including how wallet deposits are handled and what triggers an account review.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights

We take account integrity seriously. Here is how we manage the areas that matter most to you under these terms.

Identity Verification

We verify your identity before processing withdrawals. You will be asked to confirm the bKash, Nagad, or Rocket number linked to your account matches your registered details.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by applicable rules. You can request details about what we hold.

Account Security

Your account is protected by password and, where enabled, OTP verification via your registered mobile number. Never share your login credentials with anyone.

Requesting Changes

To update your registered wallet number or personal details, contact support with valid identification. Changes to payment details require re-verification before the next withdrawal.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account and uses our platform. Eligibility depends on your location and whether access is permitted under the laws that apply to you.

Access depends on local law and the regions where our services are available. It is your responsibility to check whether using our platform is lawful where you are located.

We may suspend or permanently close your account. Any balance subject to an active review or verification hold will not be released until the matter is resolved through our support process.

Contact our support team by email with your registered account details. We will confirm what data we hold and the process for providing it to you within a reasonable timeframe.

Raise the dispute through our live chat or email support channel. Provide your account reference and a clear description of the decision you are contesting so we can review it properly.

We will notify you via the contact details on your account when material changes are made. Continuing to use your account after that notice means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.